PRIVACY POLICY
The Rug Trader ("The Rug Trader", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, create an account, subscribe to our communications, submit enquiries, or otherwise interact with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with its terms.
PERSONAL INFORMATION WE COLLECT
We may collect personal information that identifies you or can reasonably be used to identify you, including your name, email address, telephone number, billing address, delivery address, payment information, account details, purchase history, customer service enquiries, reviews, feedback, and any other information you voluntarily provide to us.
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, operating system, referral source, pages viewed, time spent on our website, and other information relating to your use of our website.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services. Personal information may be collected through Shopify and other trusted service providers that assist us in operating our business.
HOW WE USE YOUR INFORMATION
We use personal information to process and fulfil orders, arrange deliveries, process payments, provide customer support, manage returns and refunds, maintain customer accounts, improve our products and services, personalise your shopping experience, and communicate with you regarding your orders, enquiries, and account activity.
Where permitted by law, we may also use your information to send marketing communications, promotional offers, product updates, review requests, and other information that may be relevant to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in our communications or by contacting us directly.
We may also use personal information to verify transactions, detect and prevent fraud, investigate suspicious activity, enforce our Terms and Conditions, resolve disputes, and comply with legal and regulatory obligations.
COOKIES, ANALYTICS AND ADVERTISING
Our website uses cookies and similar technologies to improve website functionality, enhance user experience, remember preferences, maintain shopping cart functionality, analyse website performance, and support marketing activities.
We may use third-party analytics and advertising services, including Google Analytics and other advertising platforms, to better understand how visitors interact with our website and to provide relevant advertising based on previous interactions with our website. These providers may collect information through cookies and similar technologies in accordance with their own privacy policies.
Most internet browsers automatically accept cookies; however, you may choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website.
DISCLOSURE OF PERSONAL INFORMATION
The Rug Trader does not sell, rent, or trade personal information to third parties.
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and provide our services. These service providers may include payment processors, financial institutions, freight and delivery providers, website hosting providers, technology providers, marketing partners, professional advisers, insurers, and government authorities where disclosure is required by law.
Any disclosure of personal information is limited to the information reasonably necessary for the relevant purpose. Third-party service providers are expected to maintain the confidentiality and security of personal information and to use it only for the services they provide on our behalf.
INTERNATIONAL TRANSFERS
Some of our service providers may store or process personal information outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information is protected in accordance with applicable privacy laws.
By using our website and services, you acknowledge that such transfers may occur where necessary for the operation of our business.
Data security
We take reasonable technical, administrative, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Payment transactions are processed using secure encryption technologies and trusted payment service providers. While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including contractual obligations, customer service requirements, legal compliance, fraud prevention, dispute resolution, and legitimate business interests.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymised in accordance with applicable legal requirements.
YOUR PRIVACY RIGHTS
You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete, or outdated.
Where permitted by law, you may also request the deletion of personal information, withdraw consent to certain processing activities, or make a complaint regarding the handling of your personal information.
We may require verification of your identity before processing any request relating to your personal information.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services that are not operated by The Rug Trader. We are not responsible for the content, security, or privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
CHILDREN'S PRIVACY
Our website and services are not directed toward individuals under the age of 13 years. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information from our records.
COMPLIANCE WITH AUSTRALIAN PRIVACY LAWS
The Rug Trader handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable Australian privacy laws.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time. Any updates or changes will be published on this page and will become effective immediately upon publication. Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
CONTACT US
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
The Rug Trader
Email: office@therugtrader.com.au
Website: www.therugtrader.com.au
